Outstanding Service - Diane Covert Wed October 13, 2010, 14:10:21
I wanted to share an experience that reflected above and beyond customer service provided by Diane. I was referred to your dealership for work on my son’s ’98 Volvo and after almost $2000 in repairs, I was challenged with pickup during business hours and without an extra key to further complicate matters. After contacting Diane on my options for payment and pickup she offered an option to meet me at a location around Ballwin where we both live.
This was a surprising but welcome option for someone with scheduling challenges. Diane met me at a QT location and greeted me with a smile as I told her that this was an experience in service that I have never received which was above and beyond.
This is one experience that will keep me coming back for service in the future.
Mike
Last Edit: October 13, 2010, 14:36:07 by weissvolvo
Jodie
Best Car Buying Experience EVER!! Tue August 24, 2010, 16:00:30
Hi Casey,
As a single woman searching for a product sold predominately by males can be extremely intimidating but this was not the case at Weiss Brentwood Volvo. I was in the market for a new car and undecided which make and model I would be settling for. Since this is a very expensive decision to make and because of the cost involved, I wanted to make sure to I made the right choice.
I had just completed visiting three of the four dealerships I had on my list when I walked into your establishment. I have to admit right off the bat I knew I had entered a place of business with a family style atmosphere. I was immediately greeted by a very pleasant lady with a big smile and was asked how I could be assisted. When I told her I was in the market for a new vehicle and uncertain which model, she said no problem she will get one of your sales staff to assistance. I was introduced to Mr. Ric Woods. He asked what I felt were very important questions to establish what my needs were and was there a particular price range I was looking to stay within. Once this was narrowed down, I felt I could let my guard down because Mr. Woods made me feel comfortable and this continued through the entire process.
I am happy to say, Ric made my decision relatively easy and I am now a proud owner of the new Volvo XC60. This was the best car buying experience because there was never a point throughout the entire process that I felt pressured.
Going forward, I intend to tell as many individuals as possible about the refreshing and wonderful experience I had at Weiss Brentwood Volvo.
Thank You!
Ginny
Love the Service Department Tue August 24, 2010, 15:58:43
Hi Casey,
In today’s economy, it is important to me to patronage establishments where I feel I will receive the bang for the buck along with excellent customer service. As a service customer with Weiss Brentwood Volvo, I feel I receive this and more. I have been a customer for several years and when I bring my car in for service, I know it is good hands with Keith Bostic. With his years of service and his knowledge base on the Volvo line, I trust any recommendations he makes regarding the upkeep of my Volvo.
Before I owned a Volvo, I was constantly questioning every repair the service advisor suggested but this is the case with Weiss Brentwood Volvo or Keith Bostic. His concerns are to make sure that when I drive off their lot, I am leaving with my safety in mind. I feel confident that the vehicle I am driving has been thoroughly inspected and has his seal of approval.
I would highly recommend the service department at Weiss Brentwood Volvo and Keith Bostic to anyone. As a matter of fact, any chance I get, I let everyone I know what a great experience I have every time I step in this establishment.
Nichole Johnson
Great Service Thu August 19, 2010, 09:47:17
I bought a Volvo S60 2009 from Weiss Brentwood Volvo and I am very pleased with my continued great service and maintenance program. Very satisfied customer.
Wed October 13, 2010, 14:10:21